Can I change my delivery address?

Quick Answer

Yes, you can change your delivery address if your order has not yet been dispatched. Once the order has been shipped, we may not be able to make any changes.

Before You Start

Before requesting a change, please check:

• Your order has not yet been dispatched
• You have your order number ready
• The new delivery address is complete and accurate

Important: We are unable to guarantee address changes once the order has entered the dispatch process.

How to Change Your Delivery Address

If your order has not yet been shipped, you can request an address update by:

• Using Live Chat on our website
• Or raising a support ticket with your order details

Our team will then review your request and update the delivery details where possible.

If Your Order Has Already Been Dispatched

If your order has already been shipped:

• We may not be able to change the delivery address
• The parcel will usually continue to the original address
• In some cases, you may be able to redirect the parcel via the courier

We recommend contacting us as soon as possible for the best chance of making changes.

Important Information

• Address changes are only possible before dispatch
• Changes are subject to system and courier limitations
• Incorrect or incomplete addresses may cause delivery delays
• Always double-check your delivery details at checkout

Frequently Asked Questions

Can I change my delivery address after dispatch?

Usually not, as the parcel is already with the courier. In some cases, redirection may be possible depending on the delivery service.

How quickly do I need to request a change?

As soon as possible. The earlier you contact us, the more likely we can update your order before dispatch.

What information do I need to provide?

You will need your order number and the full new delivery address.

Who do I contact to change my address?

You can contact us via Live Chat or by raising a support ticket through our website.